Cincinnati State
  • E&SD Executive Team
  • Cincinnati, OH, USA
  • $18.57
  • Hourly
  • Part Time

Student Services Specialist


Cincinnati State Technical and Community College is seeking a Student Services Specialist responsible for providing one-stop student service access at our Middletown Campus location. This position requires working at the Middletown Campus. This position requires an individual that is professional, detail-oriented, methodical, and dependable with excellent technical skills that is able to demonstrate sound judgement. The array of support provided will include everything from pre-enrollment services such as proctoring standardized tests such as COMPASS, admissions and registration processing, and producing student ID cards to coordinating the scheduling of tutoring and writing services, and providing basic library information and research assistance. This position serves as a liaison between students and Financial Aid, Business Office, and Admissions and Registration Departments.

Essential Duties:

  • Assists new and continuing students with all student services processes, providing an overview and guidance for program selection, career choices, admissions, registration, business office and financial aid
  • Assists students with the financial aid process from initial application through the awarding of aid, and the review of financial aid options, application requirements, deadlines, federal and state grants, loans, as well as other funding options such as scholarships, payment plans, and third party service providers
  • Meets and corresponds with students to facilitate the full-cycle student services processes
  • Assists students with program selection and coordinates with Admissions Recruitment Team to ensure a smooth transition from applicant to student
  • Monitors students' attendance and progress throughout their programs using the appropriate systems and software and interacts with instructional areas to support students and create maximum opportunities for success
  • Acts as a resource for students for College Policies and Procedures, ensuring students have an understanding of their rights and responsibilities
  • Provides resolutions to an assortment of academic and administrative problems of moderately complex scope and provides analytical reports to faculty and administrators
  • Communicate Workforce Development Center program options and general details to prospective and active students, relying on personal knowledge and extensive communication with the respective Workforce Development Courses, Business Manager/Program Manager
  • Receive and process Workforce Development Center course registrations, compiling and submitting course registration packets in coordination with the Workforce Development Center Operations Manager, Workforce Development Center Client Management Specialists, Registrar and Bursar staff
  • Receive and process on-site payments for Workforce Development Center course offerings
  • Other duties as assigned

 Minimum Qualifications:

  • Bachelor's degree from an accredited college or university in communication, psychology, counseling, education, social work, or a related area
  • At least 3 years of relevant experience in higher education student services that demonstrates skills in student support services, online learning environments, and marketing and communication initiatives

Preferred Qualifications:

  • Master's degree from an accredited college or university in communication, psychology, counseling, education, social   work, or a related area

Desired Competencies:

  • Excellent communication and interpersonal skills; ability to handle complex situations with diplomacy; and computer proficiency in generating analysis of data
  • Ability to communicate/interact effectively with a diverse professional, staff, community, and student population
  • Demonstrate sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds and students with disabilities
  • Strong commitment for providing outstanding student services for contributing to student success
  • Initiative to work independently as well as self-motivated team player with emphasis on customer service for internal and external customers
  • Maintain a philosophy of integrity and confidentiality
  • Demonstrates commitment to continuous quality improvement

Reports To:                Assistant Director, Middletown Campus
Position Level:           Student Services Specialist
Comp. Range:            $18.57
Grade:                        18
Contract Affiliation:     SEIU
Status:                        Part-time
Classification:             Non-Exempt

Excellent Benefits

Candidates selected for full-time positions are eligible for our benefit package that includes excellent medical, dental, vision, life and disability insurance benefits with minimal out of pocket payments and contribution rates, immediate accrual of vacation, sick and personal leave.

Equal Opportunity Employer- Committed to Creating a Diverse and Inclusive Work Environment

Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.

Cincinnati State
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