Cincinnati State
  • Executive Vice President
  • Harrison, OH, USA
  • Part Time

Overview:

The FBO Customer Service Agent reports to the airport director and is responsible for providing customer service to airport customers, completing line technician duties and office duties as assigned.


Essential Duties:

Line Service
• Greet, park, tow, move and marshal aircraft arriving or departing ramp area.
• Assist with wing-walking duties as required.
• Monitor airport air-to-ground radio.
• Assist transient aircraft with hangar or tie-down parking arrangements.
• Complete general maintenance needs such as lubing hangar doors, replacing runway lights and assist with general maintenance needs.
• Monitor runway, environmental and weather conditions as applicable to air traffic and piloting needs.
• Snow removal from walkways and ramp areas.
• Other duties as assigned.

Customer Service
• Professionally greet customers and assist with customer service needs as required.
• Assist flight school customers including aircraft scheduling.
• Assist with general cleaning and clearing of debris from ramp, building and customer areas including restrooms.
• Keep airport director up to date on activities, airport or customer needs including but not limited to maintenance needs of the airport buildings and surrounds.
• Process hangar rental payments, fuel program record-keeping, invoicing, daily receipts reconciliation.
• Create reports as directed.

Fuel Service
• Dispense and/or supervise the dispensing of fuel (if completed by owner).
• Conduct fuel quality tests as assigned.
• Invoice for fuel sales and keep track of any monies due or exchanged.


Minimum Qualifications

High School diploma

Able to lift 50 lbs

Knowledge of Microsoft programs including Outlook, Word, and Excel

Excellent verbal and written communication skills

Excellent attendance, punctuality and willingness to learn

Ability to work a flexible schedule as required by the airport business needs

Able to maintain fuel servicing certification upon completion of training


Preferred Qualifications

Knowledge and experience of working around aircraft and an airport environment.

Prior experience of working in an office environment

Able to meet deadlines


Details
Compensation: $10.25 per hour
Reports to: Director of Airport Operations
Contractual Affiliation: N/A

Exempt Classification: Non-Exempt
Status: Part-time (approx. 20 hours, no more than 29 hours per week)

This position is eligible for prorated benefits.

Equal Opportunity Employer
Cincinnati State Technical and Community College, is committed to a policy of equal opportunity in all terms and conditions of employment, including employment and promotion. It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status. Cincinnati State is an Equal Opportunity Employer.




This position has been closed and is no longer available.
Cincinnati State

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